GUARDIAN by Guideazy — Pricing
One Price. Every Feature. No Surprises.
Every plan runs on AI Tasks — one usage currency for chat, workflows, video, and insights. The price is the same for every industry; only the words below change to match how you work.
Same price. The line items below relabel to match your industry.
Monthly
Annual
Save ~17% — 2 months free
Growth
For solo practices & small teams
Contact Sales
2 months free, billed annually
In practice: fits a 2–5 person team handling under 500 client interactions a month — most teams this size never touch the Scale-tier limit.
- NEXUS connectors — CRM, accounting, WhatsApp & more
- 2,000 AI Tasks/month · 5 GB Knowledgebase (KB) Cap
- Unlimited staff seats
- Multi-Consensus HITL Gate UK IPO Patent-Pending · GB2615329.6
- Data Privacy Shield · built for India's DPDP Act
Built for growing teams
Scale
For growing multi-staff teams
Contact Sales
India Scale pricing is being finalised with our first mid-market customers. Tell us your volume and we'll size it with you.
In practice: for teams handling 500+ interactions a month across multiple staff — tell us your volume and we'll size it exactly.
- Everything in Growth, plus:
- 10,000 AI Tasks/month · 20 GB Knowledgebase (KB) Cap
- Consensus Room recording & audit trail
- Priority onboarding & support
Enterprise
Sovereign & air-gapped deployment
Custom
In practice: for regulated institutions needing air-gapped, single-tenant deployment — banks, hospitals, government bodies.
- Unlimited AI Tasks & Knowledgebase (KB) Cap
- Single-tenant or fully air-gapped on-prem
- Dedicated sovereign cloud node (EU/GCC/India)
- Dedicated Customer Success Manager
Compare Every Feature
Growth
Scale
Enterprise
Data Privacy Shield iTokenises and encrypts sensitive data before any AI model ever sees it — the security layer every plan is built on.
PII Tokenisation (FPE) ▾
Included
Included
Included
Built for India's DPDP Act · 1-click erasure ▾
Included
Included
Included
Knowledgebase (KB) Cap ▾
5 GB
20 GB
Custom
Human-BOT iAnswers your customers on WhatsApp, your website chat, or both — no website needed. Plus live video handoff and in-app calling, always with a human able to step in.
Routine FAQ replies ▾
Unlimited · Free
Unlimited · Free
Unlimited · Free
Advanced AI Reasoning (new questions) ▾
1 Task/answer
1 Task/answer
1 Task/answer
In-app voice calling ▾
2 / 1 Tasks per min
Priority queue
Custom routing
HAIYSAI iThe workflow engine — orchestrates your automations, builds dashboards, and gates critical actions behind human sign-off.
GSTR-2B matching against your purchase register ▾
1 Task/step
1 Task/step
1 Task/step
MSME payment-deadline alerts · GST credit-at-risk list ▾
1 Task, then free
+ custom queries (1/query)
Custom
Multi-Consensus HITL Gate UK IPO Patent-Pending · GB2615329.6 ▾
Included (live)
+ Recording (1/min)
+ Recording (1/min)
Priority onboarding & support ▾
Email & chat
Priority
White-glove / Dedicated CSM
NEXUS iThe integration layer — connects GUARDIAN to your existing software, CRMs and messaging, with unlimited connections. Where a portal has no open API, it prepares filing-ready outputs for your team.
NEXUS: Accounting software connectors — Tally, Zoho, QuickBooks & more ▾
Unlimited connectors
Unlimited connectors
Unlimited connectors
NEXUS: ITR, GST & MCA filing-ready data (you or your filing provider submit) ▾
Unlimited connectors
Unlimited connectors
Unlimited connectors
NEXUS: WhatsApp Business API connector ▾
Unlimited connectors
Unlimited connectors
Unlimited connectors
Unlimited staff seats ▾
Unlimited
Unlimited
Unlimited
Deployment ▾
Multi-tenant
Multi-tenant
Single-tenant / On-prem
All plans include a 14-day free trial — no credit card required. Prices exclude applicable VAT/GST.
The Billing Engine
What's an AI Task?
AI Task is GUARDIAN's one usage currency — it's the single number that determines your monthly cost. Every billable action spends a published, fixed number of Tasks. No separate meters, no hidden line items, nothing billed outside this system.
Costs 1 Task
Advanced AI Reasoning
Applied when a customer asks a complex or completely new question. The AI reads your uploaded documents to safely generate a custom response on the spot.
Costs 1 Task
Workflow Step
Charged when an automation runs live in the background. Each individual step counts as one — e.g., "Read ticket → Query agent → Send email" is 3 steps, 3 Tasks.
Costs 1 Task
Sending an Email
Per email sent — whether triggered automatically by a workflow, or sent manually by your team with one click.
Costs 1 Task
AI FAQ Creation
Upload a PDF or manual and the AI extracts and builds a ready-to-answer Q&A pair — one Task per FAQ created.
Costs 1 Task
FAQ Translation
Automatically translate an approved FAQ into an additional language — one Task per language.
Costs 1 Task
Secure Video Recording
Per minute of recorded video, rounded up — a call recorded for 2 min 15 sec is billed as 3 Tasks.
Costs 1 Task
Insights Table Mapped
The AI scans a connected database and builds an optimised structure so your dashboards load instantly — a one-time setup Task per table. The saved structure also counts toward your KB Cap.
Costs 1 Task
Custom Insight Query
Ask a new business question in plain English and get an instant answer from your live data — one Task per on-demand query.
Costs 1 Task
Training Data, per MB
Per megabyte of document processed to train a Custom Backend Agent on your historical data, always rounded up to the next whole Task.
Costs 2 Tasks
WhatsApp / SMS Message You Start
Per message your business starts — a reminder or notification, sent manually or by a workflow. Covers the real Meta/carrier cost. Replies to customers who messaged you are not charged as messages.
Costs 2 Tasks
Outbound In-App Call
Per minute your team calls out through GUARDIAN. Covers the real telephony cost of the call.
Costs 1 Task
Inbound In-App Call
Per minute a prospect or client calls you. Priced lower than outbound — we want you to answer, not think twice.
Zero Tasks
Routine FAQ Reply
Answering with a pre-approved FAQ costs nothing, no matter how many chats you handle — on WhatsApp or web. Unlimited, always free.
Also always free
Live WebRTC video calls (unrecorded) · automated KPI dashboard refreshes after initial setup · unlimited staff seats · unlimited NEXUS data connectors · 1-click erasure for data-subject requests
Insights Vending Machine, Explained
Heavy once, light forever after — here's why dashboard billing works that way
Turning a raw database into an instant KPI dashboard normally needs a data engineer. GUARDIAN does it automatically — but the amount of work genuinely differs between the first connection and every day after, and your Task cost follows that real difference, not a flat guess.
🔧
First connection: the heavier lift — 1 Task per table mapped
GUARDIAN pulls your full historical dataset, tokenises every field through Data Privacy Shield, and builds the optimised structure your dashboard runs on. This is real, one-time analytical work — the Task cost reflects that.
🔄
After that: a small scheduled top-up, not a repeat of the full job
A secure scheduled sync (typically every 4 hours or nightly) pulls in only what's new or changed since last time — a small fraction of the original volume — so the ongoing Task cost is proportionally small, not a repeat of the initial setup charge.
✅
Viewing the dashboard itself: always free
Once built, your team can open the dashboard as often as they like — auto-refreshes and every routine view are 0 Tasks, forever.
In Plain Numbers
Chat volume isn't the ceiling. Here's what your AI Tasks actually go toward.
Routine, repeated questions — fee status, document checklists, filing deadlines — are answered by pre-trained FAQs and never cost a Task, no matter how many you handle, no matter how big your client base gets. Your monthly AI Tasks go toward the smaller slice of work that needs more than a stock answer: automations, genuinely new questions, and outbound messaging. One illustrative month for a Growth-tier customer:
Routine FAQ replies — fee status, checklists, deadlines
Unlimited · Free
~800 genuinely new or complex questions (Advanced AI Reasoning)
800 Tasks
~900 automated workflow steps (document chasing, reconciliation)
900 Tasks
~150 outbound WhatsApp reminders (2 Tasks each)
300 Tasks
Total — plus unlimited free chat on top
2,000 Tasks
Illustrative only — every practice's real mix looks different. This isn't a usage guarantee, just a concrete example of where the Tasks in a Growth plan tend to go.
Need more than this in a given month? A Manual Top-Up covers the gap without forcing an upgrade — see below.
AI Tasks — your monthly allowance
Resets every billing cycle. Every chat answer, workflow step, video minute, and message spends from this pool. Run out mid-month? Top up manually, or wait for next cycle — nothing is ever auto-charged.
Knowledgebase (KB) Cap — your persistent storage
A completely separate number, measured in GB, not Tasks. It's the storage for your company handbooks, historical training data, and AI-optimised database structures — it never resets monthly, and only grows as you add or remove files.
Never Get Stuck Mid-Month
Run Out of AI Tasks? Top Up — Don't Upgrade.
The jump from Growth to Scale is a big step for a team that only needs a little more room. A Manual Top-Up is the soft landing in between.
How it works
- Guideazy never auto-charges you for going over your allocation.
- A Top-Up is a deliberate, one-click purchase from your dashboard — you're always in control of what you spend.
- Unused Top-Up Tasks roll over — they're only used after your monthly allocation runs out first.
- Reach £0/₹0 Tasks with no Top-Up bought? Non-critical features (standard FAQ replies, KPI refresh) keep working. Billable actions pause until you top up or your next cycle starts.
What stays free either way
- Pre-approved FAQ replies and automated dashboard refreshes never pause, even at zero balance.
- Your data stays exactly as it was — nothing is deleted or degraded while paused.
- No penalty, no lock-out — resume billable actions the moment you top up or the new cycle begins.
- Downgrading a tier instead? You'll have a clear notice to trim data under your new Knowledgebase Cap first.
Top-Up Pricing
Same rate philosophy as your plan — no penalty pricing, no hidden premium. Buy exactly what you need, when you need it.
Quick Top-Up
Contact Sales
500 AI Tasks
Contact Sales / Task
Best Value
Standard Top-Up
Contact Sales
2,000 AI Tasks
Contact Sales / Task — the same rate as your Growth plan
Top-Ups apply to any plan. Unused Tasks roll over and are only spent after your monthly allocation runs out.
Transparency
Frequently Asked Questions
AI Task is GUARDIAN's single usage currency. You're only charged a Task when the platform does heavy lifting, reaches out to a premium external network, or creates a new capability for you. Standard actions — live video calls, routine FAQ replies, auto-refreshing dashboards — are free. See the breakdown above for exact rates. Nothing is billed outside this system.
Upload a document once, and the AI turns it into ready-to-answer FAQs — 1 Task per FAQ created. Turn a 150-question staff manual into 150 automated FAQs, and that's 150 Tasks, one time. Answering those same questions for customers afterwards is free, forever, no matter how many times they're asked.
Because the first connection is genuinely more work. GUARDIAN pulls your full historical dataset, tokenises it through Data Privacy Shield, and builds the optimised dashboard structure — that's the 1 Task/table mapped cost. After that, a scheduled sync (typically every 4 hours or nightly) pulls in only what's changed since last time, a small fraction of the original volume, so the ongoing cost is proportionally small. Viewing the dashboard itself is always free, however often your team opens it.
Human-BOT talks to your customers; a Backend Agent helps your team behind the scenes.
You don't need a website. Human-BOT is the engine that answers your customers, trained once on your own knowledge base. You choose where it talks to them: WhatsApp only (ideal if you don't have a website), website chat only, or both — with both, customers get the same answer on either channel; the only difference is that WhatsApp shows at most 3 tap-buttons per reply.
A Backend Agent never talks to customers. It learns from your past work — old tickets, internal notes — so your workflows can check it before acting. For example: "Last time this client's GSTR-2B didn't match, it was a missing supplier invoice."
You don't need a website. Human-BOT is the engine that answers your customers, trained once on your own knowledge base. You choose where it talks to them: WhatsApp only (ideal if you don't have a website), website chat only, or both — with both, customers get the same answer on either channel; the only difference is that WhatsApp shows at most 3 tap-buttons per reply.
A Backend Agent never talks to customers. It learns from your past work — old tickets, internal notes — so your workflows can check it before acting. For example: "Last time this client's GSTR-2B didn't match, it was a missing supplier invoice."
Two things happen at once. Compute: you're charged 1 AI Task per MB of data processed — a 50 MB ticket export costs 50 Tasks, one time. Storage: that same 50 MB is deducted from your Knowledgebase Cap for as long as the Agent stays active, since it needs to keep referencing that data.
It's your account's total persistent storage — it never resets monthly, unlike your AI Tasks. It holds two things: the training files behind your Human-BOTs and Backend Agents, and the optimised database tables your Insights Vending Machine saves. Measured by original file size, not the AI's processed footprint. Example: upload a 25 MB handbook, and the Vending Machine saves 20 MB of tables — that's 45 MB used. On the 5 GB Growth plan, you'd still have effectively all of it left. Need more room? Delete older files, or move to a higher tier.
No. The KB Cap is strictly for permanent training data. A live workflow processing an incoming receipt or webhook payload is Transient Workflow Data — held in-memory and permanently wiped the instant that workflow finishes. It never touches your storage. You're simply charged the AI Tasks for extracting and processing it, nothing more.
Yes — 1 Task per email, whether it's triggered automatically by a workflow or sent manually by your team with one click through the platform. It's treated the same as any other workflow step.
The connectors themselves, yes — connect to as many systems as you like, in any combination, at no extra cost, on every plan. What's metered is the actual work each connection does: every data sync, reconciliation pull or filing-ready bundle that runs as part of a live workflow is charged as a standard workflow step (1 Task/step), the same transparent rate as any other automation. Setting up the pipe is free; moving data through it runs on your Task allowance, just like everything else on the platform. Most government portals (income tax, GST, MCA, RERA, HMRC) have no open submission API, so GUARDIAN prepares the filing and your team, or your registered filing provider or recognised software, submits it.
You do, directly to that vendor — NEXUS connects using your own API keys, so any usage fees, compute costs, or data egress charges your third-party software provider (e.g., Snowflake, HubSpot) bills for that traffic go straight to your account with them, not through GUARDIAN. Your AI Tasks only ever cover GUARDIAN's own metering, never a third party's separate bill.
Replying to a customer who messaged you on WhatsApp is not charged as a message: a routine FAQ reply is free, and a genuinely new question uses 1 Task for the AI answer, the same as on web chat. Messages your business starts — reminders, notifications — carry a real third-party cost (Meta's or the SMS carrier's fees), so they're 2 Tasks each. In-app calling is 2 Tasks/minute outbound, 1 Task/minute inbound.
Absolutely not — you're always in control of your spending. We'll alert you inside your dashboard, and you can manually buy a Top-Up with one click (see Top-Up Pricing above) whenever you choose. If your balance hits zero with no Top-Up bought, billable actions — live workflows, video recording, custom queries, deep-AI chat — pause. Standard FAQ replies, unrecorded live video, and KPI auto-refreshes keep working normally. You'll never wake up to a surprise overage bill.
Upgrades apply immediately and are billed pro-rata for the rest of the month. Downgrades and cancellations take effect on the 1st of the following calendar month — no partial refunds for the current cycle. If a downgrade takes you under a lower Knowledgebase Cap, you'll need to trim data first.
Yes — 14 days, full feature access, no credit card required. Trial accounts are provided as-is without an uptime SLA, so it's the fastest way to see GUARDIAN working on your real data before committing.
Client PII is tokenised via Format-Preserving Encryption before any AI model processes it — the AI reasons on the logic, never the raw identity. Models are open-weight and privately hosted, never sent to a public AI API. UK and EU customers run on EU sovereign cloud; for India customers, hosting location is agreed during onboarding. 1-click erasure for data-subject requests is included on every plan, free. GUARDIAN is built to support your obligations — your own compliance still depends on how you use it, so confirm specifics with your own advisor.
Talk to us — every early customer is genuinely important to us right now, and we'd rather have a real conversation about your situation than a rigid discount policy.
Ready to see it running on your own data?
14-day free trial. No credit card. We'll help you connect your first system and agree what to measure in your pilot.